Time Details 10/18/2008 01:52:36PM Session Started with Agent (Journal) 10/18/2008 01:52:42PM Agent (Journal): "Thank you for contacting Dell Hardware Warranty Support. My name is Journal and my rep ID number is 000000. How may I help you today?" 10/18/2008 01:52:53PM Paolino Paperino: "Hi Journal" 10/18/2008 01:53:21PM Paolino Paperino: "I've lost the plastic thing that protects the SD media reader that came with my Dell" 10/18/2008 01:53:33PM Paolino Paperino: "is it possible to get a replacement for it?" 10/18/2008 01:53:38PM Paolino Paperino: "how much would it cost?" 10/18/2008 01:53:46PM Agent (Journal): "Firstly, I would congratulate you for selecting the Dell product." 10/18/2008 01:54:04PM Paolino Paperino: "I am very happy about my purchase." 10/18/2008 01:54:10PM Agent (Journal): "And it is unfortunate to know that you have lost the SD card plastic tray." 10/18/2008 01:54:13PM Paolino Paperino: "I fixed all the minor issues." 10/18/2008 01:54:20PM Agent (Journal): "Thank you for providing the additional information." 10/18/2008 01:54:22PM Agent (Journal): "I would be glad to assist you in this regard." 10/18/2008 01:54:28PM Agent (Journal): "May I place this session on hold for 2-3 minutes, while I research my resources for the best possible solution?" 10/18/2008 01:54:34PM Paolino Paperino: "ok" 10/18/2008 01:54:43PM Agent (Journal): "Thank you." 10/18/2008 01:57:04PM Agent (Journal): "Thank you for providing the sufficient time, I appreciate your patience." 10/18/2008 01:57:09PM Paolino Paperino: "np" 10/18/2008 01:57:33PM Agent (Journal): "Please let me know if it is the 8 in 1 card ready that you are talking about?" 10/18/2008 01:57:48PM Paolino Paperino: "yes. The one that reads SD cards" 10/18/2008 01:57:56PM Agent (Journal): "Thank you for the confirmation." 10/18/2008 01:59:05PM Agent (Journal): "As, you have recently purchased the Dell notebook, What I will do is send you the replacement card for Free of card." 10/18/2008 01:59:13PM Agent (Journal): "*Free of cost" 10/18/2008 01:59:15PM Agent (Journal): "We understand the importance of our customers and there valuable time." 10/18/2008 01:59:19PM Paolino Paperino: "Oh Thank you!" 10/18/2008 01:59:24PM Agent (Journal): "You are welcome." 10/18/2008 01:59:27PM Paolino Paperino: "one more thing Journal" 10/18/2008 01:59:35PM Paolino Paperino: "In the past I had a lot of issues" 10/18/2008 01:59:48PM Paolino Paperino: "with putting the laptop to sleep (S3) and resuming from it." 10/18/2008 02:00:03PM Paolino Paperino: "I've fixed it by forcing the installation of the latest ATI drivers" 10/18/2008 02:00:25PM Paolino Paperino: "it would be nice if through Dell Support the latest ones signed by Dell would be available" 10/18/2008 02:00:39PM Agent (Journal): "Thank you for providing the troubleshooting steps which resolved the issue." 10/18/2008 02:00:39PM Paolino Paperino: "since I guess a lot of users might be experiencing the glitch." 10/18/2008 02:00:55PM Agent (Journal): "I will take your advice and update the troubleshooting steps in the Dell data base." 10/18/2008 02:01:15PM Paolino Paperino: "the ones available now are dated June. The newest ones from ATI/AMD are dated September." 10/18/2008 02:01:27PM Paolino Paperino: "again thank you again for the plastic SD tray!" 10/18/2008 02:01:30PM Paolino Paperino: "Have a good day." 10/18/2008 02:01:33PM Agent (Journal): "Thank you for the confirmation." 10/18/2008 02:01:36PM Agent (Journal): "Please provide me know the Shipping address:" 10/18/2008 02:01:45PM Paolino Paperino: "One Microsoft Way" 10/18/2008 02:01:48PM Paolino Paperino: "REDMOND, WA" 10/18/2008 02:01:56PM Paolino Paperino: "98052" 10/18/2008 02:02:11PM Paolino Paperino: "you can ship regular mail, no need to ship express or courier." 10/18/2008 02:02:22PM Paolino Paperino: "I already appreciate the free offer!" 10/18/2008 02:02:23PM Agent (Journal): "Thank you for providing the appropriate information." 10/18/2008 02:02:31PM Agent (Journal): "Thank you." 10/18/2008 02:02:47PM Agent (Journal): "Paolino, we great offer for warranty today." 10/18/2008 02:02:55PM Agent (Journal): "You would you like to take a benefit out of it." 10/18/2008 02:03:13PM Agent (Journal): "Today is a benefit offers being given to all the Dell customers." 10/18/2008 02:03:17PM Paolino Paperino: "I would like to know more about it. Can you send me an email?" 10/18/2008 02:03:46PM Agent (Journal): "If you can provide me 1-2 minutes I can let you about the same" 10/18/2008 02:03:57PM Paolino Paperino: "ok" 10/18/2008 02:04:00PM Agent (Journal): "And if you are interested then I can immediately place an order for the same." 10/18/2008 02:04:31PM Paolino Paperino: "I wouldn't purchase it today though." 10/18/2008 02:04:38PM Paolino Paperino: "I need to leave in a few mins." 10/18/2008 02:04:43PM Agent (Journal): "Not a problem, Paolino." 10/18/2008 02:04:55PM Paolino Paperino: "that's why I prefer the email, so I can look at it over the weekend." 10/18/2008 02:05:08PM Agent (Journal): "Okay, mean while please let me know as your system is new would you like to get any USB drives or External hard disk drives." 10/18/2008 02:05:35PM Paolino Paperino: "no, I have plenty of them. :) do you want to buy one? :) lol" 10/18/2008 02:05:37PM Agent (Journal): "I would have been gald to arrange an e-mail but it is unfortunate that Dell chat do not have that facility." 10/18/2008 02:06:06PM Paolino Paperino: "I will leave my email address here:: xyz@hotmail.com" 10/18/2008 02:06:12PM Agent (Journal): "I must tell you that you have a good sence of humor." 10/18/2008 02:06:35PM Agent (Journal): "However, for your confirmation I would like to let you know that you are getting 4 years of warranty only for $213" 10/18/2008 02:06:59PM Agent (Journal): "With No Shipping charges, No Handling charges, No Fees charges." 10/18/2008 02:07:12PM Agent (Journal): "Only Sales tax will be charged." 10/18/2008 02:07:14PM Agent (Journal): "Is there anything else that I may help you with your Dell Computer Hardware?" 10/18/2008 02:07:39PM Paolino Paperino: "no, thank you very much. I will look forward to receive the plastic tray." 10/18/2008 02:07:43PM Paolino Paperino: "everything is fine." 10/18/2008 02:07:52PM Agent (Journal): "Okay," 10/18/2008 02:07:52PM Paolino Paperino: "Thanks, I need to go now." 10/18/2008 02:07:55PM Agent (Journal): "It was my pleasure assisting you." 10/18/2008 02:08:02PM Paolino Paperino: "Have a great day Journal!" 10/18/2008 02:08:02PM Agent (Journal): "Thank you for choosing Dell Hardware Warranty Support and allowing me the opportunity to assist you. Please take a note of our Chat session ID number# 22737854 to reference our interaction today. Please keep this on file; it will assist you when contact" ing Dell Inc. in the future. 10/18/2008 02:08:03PM Agent (Journal): "Have a wonderful day!" 10/18/2008 02:08:08PM Session Ended